• COVID-19 Update-Visiting arrangements at residential aged care homes

    COVID-19 Update-Visiting arrangements at residential aged care homes

    Resthaven’s visiting arrangements may change in response to Emergency Management Direction updates, which can occur at immediate notice. There are mandatory entry requirements.

    The current Emergency Management Direction allows each resident one visit of up to two visitors per day together, with an additional care and support visit on compassionate grounds being available following approval from the Manager Residential Services. Please liaise with family members to coordinate visits each day. Remember that all communication from the home is to each resident’s primary contact, who is responsible for sharing information with all other family members and/or significant others as appropriate. Please ensure that you have provided your Resthaven site with current contact details and advise if there is any change to the primary contact at any time.

    Visiting hours:

    • Monday, Wednesday, Friday: 10 am to 4 pm
    • Tuesday and Thursday: 10 am to 4 pm AND 6 pm to 8 pm
    • Saturday: 1 pm to 5 pm
    • Sundays and Public Holidays: 1 pm to 3 pm

    See information about visitor requirements here.

    Christmas Day visiting hours:

    Visiting hours for Christmas Day on Friday 25 December have been reviewed to provide adequate time for families and friends to visit residents on this important day.

    • Morning: 9am to Midday
    • Afternoon: 2pm to 5pm
    • Evening: 6pm to 8pm.

    As previously advised, end of life and compassionate visiting remains in place.


    Information about face masks

    The new Emergency Management (Residential Aged Care Facilities No 16) (COVID-19) Direction 2020 which came into effect on 3 December requires people to wear a face mask at all times when in the physical presence of other persons while in a residential aged care service. Resthaven continues to hold the position that for the health and wellbeing of residents, visitors and the workforce, the wearing of masks is an important part of our overall COVID19 prevention approach.  In line with SA Health advice, we continue to strongly encourage all visitors to a Resthaven residential service to wear a mask when they are in the physical presence of other persons unless they have a relevant medical condition which makes wearing of a mask impossible. Cloth masks are able to be worn by visitors and family members if surgical masks are not available.

    In line with the Direction, Resthaven residential staff will continue to wear a mask at work when in the physical presence of others.

    These arrangements are subject to change, so please check with staff prior to visiting. Thank you!

    Resthaven thanks you for working together with us to maintain the health and safety of everyone at the home.



    Residents may leave the home, noting that the Public Health recommendation is to wear a mask in public where physical distancing cannot be maintained. If residents choose to leave the site, we request information be provided about where the resident is going and with whom they are travelling/visiting to assist with contact tracing. Staff will discuss risks of leaving the site with the resident/representative. Read more here.

    Our focus is always the wellbeing of our residents. We will continue to deliver high quality care, support and services to meet resident needs. Each Resthaven home has the support of corporate services based at head office to provide ready assistance to our workforce. Should you have any queries related to the current situation, please feel free to speak with your site Manager Residential Services.

    SA Health have provided a helpful contact tracing page, listing the locations of concern with the latest cluster.

    Please also refer to the information available on our website, which is updated frequently: https://www.resthaven.asn.au/covid-19-information-for-our-community/

    For further information about aged care restrictions in South Australia, please visit: www.sahealth.sa.gov.au/covidagedcare.

    For the latest public advice, visit www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080.

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