Resthaven takes ‘silver’ at Reader’s Digest Quality Service Awards
On Thursday 21 November, Resthaven Acting Chief Executive Officer David Norton was presented with the 2025 Reader’s Digest Quality Service Award for Home Care Services in South Australia/Northern Territory.
David says, ‘It is a great honour to receive this award, which recognises Resthaven as a leading provider of home care services in South Australia.’
The award was presented to Resthaven after Catalyst Research conducted independent market research of ordinary Australian consumers to identify the highest quality service businesses. Businesses were judged in five criteria: personalisation, understanding, simplicity, satisfaction and consistency.
‘Feedback from the community is always important to us,’ David says. ‘It helps us to understand what we are doing right, as well as look at areas for improvement.’
Reader’s Digest Editor-In-Chief, Louise Waterson, says, ‘The awards invite everyday people to tell us which companies deserve to be acknowledged for their customer service excellence.’
‘It’s clear that customers expect companies to understand their unique needs, and how a customer’s problem is fixed directly influences their future loyalty to that business. Customer service excellence remains a core indicator of a business’s success and longevity in the market.’
Sheron White, Reader’s Digest Group Advertising & Retail Sales Director, adds, ‘No matter how advanced a company’s customer service tools may be, the standout organisations are those that genuinely engage with their customers, that welcome criticism, are willing to address their flaws, and take their customers’ feedback as the opportunity to improve and become the best in their industry.
‘Companies with a long-time focus understand that every customer interaction is an opportunity to create a positive lasting impression.’
Proudly South Australian and with a history going back to 1935, Resthaven is one of a select few Australian aged care providers to offer the full range of aged care services – from retirement living, support to remain living at home, through to high level residential aged care.