• Consumer Advisory Body

    Banner with title Consumer Advisory BodyResthaven highly values contributions and feedback from consumers.

    We invite expressions of interest to join Resthaven’s Consumer Advisory Body, a committed group that bridges connections between clients, residents, their representatives, and Resthaven.

    The Consumer Advisory Body plays a key role in representing the voices of Resthaven’s community.  By joining, you will have the opportunity to offer valuable feedback, insight, and lived experience to shape the future of our care and services, making a positive impact across our community.

    Please note, the Consumer Advisory Body is in addition to Resthaven’s existing feedback channels.

    Submitting an expression of interest does not guarantee selection, as all nominations are reviewed to ensure a diverse representation and to fulfill membership requirements.

    Nominations for 2025 have now closed.

     

    In submitting your nomination, you confirm that:

    Consumer Advisory Body- FAQs

    The Consumer Advisory Body is one of the avenues through which Resthaven’s community assists in the design and development of Resthaven’s services and to offer insight into the quality of care and services offered. The Consumer Advisory Body acts as a link between residents, clients, care partners, family members, advocates and the Resthaven Board.

    Expressions of interest will be offered annually to Resthaven clients, residents, their family members or nominated representatives. To register your interest or for further information:

    The Consumer Advisory Body meets quarterly on a date and at a time advised in advance to group members. Resthaven will work to support all members to attend the meetings, in person or virtually, and will reimburse reasonable travel expenses to your nearest Resthaven office to participate if required.  If you would like support to attend the meetings, please let us know.

    The Consumer Advisory Body at Resthaven consists of two groups with up to 15 members each. One group focuses on Residential Services and other Community Services. Participation is voluntary and does not involve any payment.

    The Consumer Advisory Body is looking for members who reflect the diversity of the communities we serve. Nominations will be assessed based on specific criteria, including the nominee’s geographic location, background, motivation, and alignment with our ‘Working Together’ purpose. We give preference to nominations from residents and clients, so even highly qualified candidates may not be selected. All nominees will be informed of the outcome.

    As a member, you’ll be invited to share your insights and experiences in discussions about Resthaven’s care and services. Each member will contribute with the broader Resthaven community in mind, using their lived experience to help identify improvements that can enhance the quality of care and services.

    Members are also required to:

    • Attend meetings or let us know if they can’t attend
    • Review documents provided before the meetings, with support from staff as required
    • Respect the confidentiality of meetings
    • Declare any conflicts of interest
    • Actively participate in the process of the Consumer Advisory Body
    • Commit to participate in the Consumer Advisory body for a minimum of one year.

    The Consumer Advisory Body does not have decision-making authority and members cannot make public comments on behalf of Resthaven.

    The Consumer Advisory Body is not a suitable forum to resolve individual concerns. Such concerns are better addressed through other engagement avenues including conversations with the staff you usually contact, or by completing a feedback form. You can access the form on our website, www.resthaven.asn.au/feedback/ and printed copies are available at all service locations.

    If there are issues you are passionate about, please include this in your expression of interest. Members will be invited to submit any topics for consideration at least 28 days ahead of the meeting date. Where there are more topics suggested than time allows, some items will be carried over for discussion at a future meeting.

    We will listen carefully to what you have to say and consider all feedback. The aim is ‘Working Together’, to understand the different views people hold and do our best to improve services. Minutes of the meeting will be shared with senior management and Resthaven’s Board will consider all feedback provided about the quality of care and services at Resthaven. A written response will be made to the Consumer Advisory Body groups explaining how the feedback has been considered.

    We offer a range of methods for you to engage with us.  We encourage you to let us know your needs or preferred method of communication.