• About Residential Aged Care

    Move into a community where you are supported by caring staff to continue leading your life, your way.

    Take a look at our Aged Care Homes

    We are committed to making you feel welcome. Visitors are welcome and encouraged at all reasonable times. In exceptional circumstances, such as a public health concern, visiting may be restricted, impacting on visiting times and opportunities. Please check with reception.

    Our staff are qualified, insured, and police checked, providing dedicated and affordable support. Staff are offered ongoing training. All Residential Services Managers are Registered Nurses.

    ‘I knew it was going to be different moving here, but I’m very happy. When I think about coming home, I think about coming back here. This is my home. I feel very comfortable’. – Resthaven resident

    Find out how to apply for residential care here

    Contact our friendly Accommodations Team on (08) 8373 9113 for an obligation free chat and to discuss your options.

    What to expect when moving into a Resthaven Home

    All the comforts of home are provided for, as well as additional services including:

    • Qualified nursing staff, with Nurse on duty 24/7
    • Your own room with private ensuite and telephone/internet connection
    • Dietitian approved meals, cooked fresh on-site, with different menu choices available to suit cultural needs if required
      Read about the dining experience at Resthaven
    • Visitors are welcome to join you for meals (please book in advance)
    • Lifestyle and Wellbeing social and recreational programs that support mental and physical health, including culturally specific activities
      Learn more about your lifestyle at Resthaven
    • Bus trips
    • Hairdressing salon
    • Visits from mobile shop vendors and an on-site shop or mobile shop trolley
    • Access to public computers with internet
    • BBQ area
    • Areas available for family events
    • Personal linen and laundry service
    • Beautifully maintained garden areas
    • Buildings maintained to high standards
    • Access to health care professionals such as dentists, podiatrists, physiotherapists and speech pathologists (fees may apply)
    • Interdenominational inclusive spiritual services
    • Memory Support design features. We offer secure areas dedicated to the provision of ongoing specialised care for those living with dementia Learn more about Resthaven’s approach to dementia care
    • Pain management programs
    • Highly trained clinical team to assess complex health care needs
    • Specialist palliative care support and information
    • If your preferred language isn’t English, there may be staff on site who can speak your language to assist you with your communication needs
    • A Companion Service which supports residents to visit offsite locations in the company of a Resthaven staff member. This service is provided via Lifestyle Choices Plus.

    What is included and what should I bring?

    Included furniture
    All rooms have a multifunction, medically approved electric bed, an armchair, built-in wardrobe, drawers, and bedside table. Bed and bathroom linen is supplied. You are welcome to bring your own bed linen if you wish.

    Electrical items/test and tag
    It is a requirement for all electrical equipment to undergo testing and tagging to ensure the safety of the items. Some items you bring in may also need to be risk assessed.

    Television
    Ask if a television is supplied or not (this varies from home to home). If the home does not supply a television and you wish to purchase one, please consider buying wall brackets to enable it to be mounted on the wall. Maintenance will mount the television for you.

    Mobility scooters/electric wheelchair
    If you have or would like to have an electric mobility scooter/electric wheelchair, you will require a doctor review, followed by a practical assessment by a physiotherapist or occupational therapist onsite, to assess safety, and will require the Manager’s approval.

    Medications
    We encourage you to bring at least one week’s supply of medication – preferably prepacked by your pharmacy in a Webster Pack or Medisachet (if available from your chemist). This will ensure that you have your regular medications, as a start prior to commencing supply from our pharmacy delivery service. Please note that prepacked dosette containers are unable to be used by our staff.

    Toiletries
    Basic toiletries (soap, moisturiser, toothbrush and toothpaste, shampoo and conditioner) are provided. However, if you have a personal preference for specific products, please bring these with you.
    We provide Continence Aids for residents assessed as requiring them, however if you wish to supply your own, please discuss this with the nurse on admission.

    Valuables
    Please note, we don’t take responsibility for your personal possessions/valuables. Whilst all due care is taken by our staff, you may wish to consider taking out personal content’s insurance for valuable items in the event of accidental damage or misplaced items.

    Personal items to bring
    As this is will be your new home, please think about items that you use daily, and might wish to bring with you. These may include:

    • Comfortable clothing, sleep wear, slippers, shoes, socks, stockings etc
    • Recliner chair
    • Items to personalise your room, such as family photos, wall art, cushions, bedspread.

    Starting the Journey

    Your Resthaven support team

    To assist you during this period of transition, Resthaven has a support team you can call upon. Your Resthaven support team includes:

    • Manager, Care Coordinator, Clinical Nurse, and nursing/care team: for all questions or concerns regarding care needs, medications, personal concerns
    • Coordinating Chaplains and Chaplain’s Assistants: for any pastoral care needs
    • Social Worker: for any questions you may have and to discuss how they may support you to adjust to your new home
    • Maintenance team: to assist you setting up your room and tag/test electrical items
    • Hospitality team: to supply and apply clothes labels (at a small cost), and discuss laundry, and your preferences relating to snacks, menus and and meal choices
    • Wellbeing staff: will discuss your interests, hobbies and the site wellbeing program
    • Clerical Assistants: for general enquiries, mail, buying name labels, resident trust accounts.

    Preparing for your move into Resthaven Residential Aged Care

    Elderly ladies chatting in garden at Resthaven Malvern.

    This checklist assists you and your families to understand Resthaven’s requirements when applying for Residential Aged Care (RAC), and ensures that you are well supported for a smooth transition into your new home.

    View the ‘Preparing your Move’ Factsheet here

    Resthaven Lifestyle Choices Plus

    Lifestyle Choices Plus offers some additional enhanced services available for purchase by, or on behalf of residents.

    Our Companion Service was introduced in 2017 across all of our homes and was very well received by residents and families. Many residents have taken advantage of being able to book one of our capable and trusted staff members to accompany them on a personal outing, to appointments, or have additional personal visits on site.

    Learn more about our Companion Service

    Host a High Tea

    High tea table with vase with roses and metal teapots
    We offer catering options such as a special High Tea event, a barbeque or picnic pack for a family event at the Home. Please speak with reception staff to arrange.

    Find out more about High Tea at Resthaven

     

     

    Aged Care Rights

    At Resthaven, we are committed to supporting and protecting the rights of our residents and clients, while recognising their responsibilities as well.

    This commitment is part of our ongoing aim to deliver high-quality services, meeting the needs of the people we support.

    Living in a residential community environment at Resthaven involves being accorded certain rights and accepting the responsibilities associated with living with others.

    From time to time, meetings for all residents are held to discuss issues and planning matters. These meetings are a useful forum for issues and opinions to be raised with management.

    Resthaven encourages feedback and welcomes your suggestions for improvement.

    Resthaven supports your rights through the Australian Government’s Charter of Aged Care Rights.

    Learn about your rights as stated in the Charter of Aged Care Rights

    You are welcome to visit our feedback page or send us your comments via email.

    The Australian Government Department of Health has developed A New Statement of Rights to support understanding of the new Aged Care Act 2024.

     View the Aged Care Act 2024 Statement of Rights here

     

    A Restraint Free Approach

    Resthaven practices a restraint free approach wherever possible, and does not support any restraint action or device that does not have the consent of the resident/client/representative.

    What is a restraint free approach?

    A restraint free approach means no restrictive practice, words, devices or actions will interfere with a person’s ability to make a decision or restrict their free movement.

    Resthaven residents and clients are provided with restraint free options to ensure their safety.

    Restraint free approaches may include:

    • Individual and group social activities
    • Safe walking areas
    • Appropriate signage and visual reminders to aid orientation
    • Alarm systems used to alert staff of a resident’s whereabouts.

    Resthaven staff ensure that resident needs, such as hunger and thirst, continence management, or unrelieved pain, are promptly attended to and managed.

    Download our brochure ‘Resthaven practices a restraint free approach.’

    Download this SA Health-funded resource from Flinders University:

    When someone dies in Residential Aged Care — Grief and Loss for Families


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