Have questions about Home Support?
Click below to explore our most frequently asked questions about Resthaven’s Home Support services.
Can’t find the answer you’re looking for?
We’re here to help — call 1300 13 66 33 or email community@resthaven.asn.au.
Resthaven’s Community Services Team deliver Home Support and Wellness services, offering practical help and personalised care to support older people to live independently at home.
Services may include personal care, help around the home, transport, social support, nursing, allied health and more.
To access government-funded home care services, you generally need to be:
- Aged 65 or over (50 or over for Aboriginal and Torres Strait Islander people), and
- Needing support to remain living independently at home
We also offer specialised services to those who are:
- Aged 65 years and over
- Living with dementia
- Aboriginal and Torres Strait Islanders who are aged 50 years and over
- Culturally and Linguistically Diverse (CALD)
- Veterans of the Australian or allied defence force, including their spouse, widow or widower
- Located in rural or remote areas
- Financially or socially disadvantaged
- Homeless, or at risk of becoming homeless
- Care leavers (including Forgotten Australians, Former Child Migrants and Stolen Generations)
- Parents separated from their children by forced adoption or removal
- People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.
Eligibility is determined through a formal assessment arranged by My Aged Care. Resthaven can help guide you through the process.
Want to learn more?
Visit our How to Apply page for a step-by-step guide to eligibility and what to do next.
How to apply for Home Support and Wellness services
Did you know you can access affordable home services without assessment or eligibility testing?
Resthaven’s Lifestyle Choices Plus delivers tailored services when and where you want it, with no waiting!
Yes. If you need an interpreter, just let a Resthaven staff member know.
We can arrange a qualified interpreter through the Translating and Interpreting Service (TIS) by calling 131 450.
You can refer yourself, or someone can refer on your behalf — such as a family member, friend, GP or health professional.
To access most government-funded home care services (including through Resthaven), you’ll need to register with My Aged Care.
Find out how to apply for Home Support
We’re happy to help you through this process. Just call Resthaven on 1300 13 66 33.
Prefer to pay privately?
Resthaven also offers services on a fee-for-service basis through Lifestyle Choices Plus, without needing a My Aged Care referral
My Aged Care (MAC) is the Australian Government’s starting point for accessing aged care services.
To receive government-funded home care, contact My Aged Care at 1800 200 422 or visit myagedcare.gov.au.
An independent assessment will determine your eligibility and support needs.
Resthaven can assist you with this process — just call 1300 13 66 33.
Learn more about how to apply for Home Support
All access to Australian Government-funded home support or home care services, apart from some services to Australian veterans, is channelled through My Aged Care. This includes all access to Resthaven’s Australian Government-funded services.
If you’re not eligible, or prefer not to use government-funded services, we offer Lifestyle Choices Plus, a private service option with no waiting list.
Fees vary depending on your income, the type of service, and the level of government funding.
Some costs are set by the Australian Government, while others are set annually by Resthaven (e.g. for CHSP).
Participants will be required to pay a contribution towards services under Independence Support and Everyday Living Support. No contribution is required for services under Clinical care. This amount is calculated by Centrelink, based on your income and is advised to you by Centrelink.
Costs for services through the Commonwealth Home Support Program are explained on the My Aged Care website – Help at home
To learn more, visit our Financial Information page.
Understanding the costs of Home Support
To apply, call Resthaven Community Services now on 1300 13 66 33.
Need support sooner? We also offer private services through Lifestyle Choices Plus.
If you’re concerned about costs, talk to us.
You may be eligible for financial hardship assistance through the Australian Government, and Resthaven can help you apply.
More information is available on the My Aged Care website.
Yes. When speaking with My Aged Care, you can nominate Resthaven as your preferred provider.
When you make contact with MyAgedCare by phone on 1800 200 422, you will be asked questions to establish your eligibility for Australian Government-funded services, and you will be able to advise them of your preferred provider.
Please note: availability may vary by area.
If there’s a waitlist, you can access immediate support through our Lifestyle Choices Plus program (fee-for-service).
Call us on 1300 13 66 33 to learn more.
Yes. Your government funding belongs to you, not to a provider.
To switch to Resthaven, contact Resthaven Community Services on 1300 13 66 33 or request a callback.
Click here to request a callback
You can still access services through Lifestyle Choices Plus, Resthaven’s private, fee-for-service program.
There’s no need to wait for funding approval.
Click here to find out more about Lifestyle Choices Plus
Learn more on our website or call 1300 13 66 33 for more information.
The number of care hours you receive depends on your individual needs and funding level (Classification 1–8), as assessed through My Aged Care.
Resthaven works with you to create a personalised care plan based on your preferences and goals. This includes how and when you’d like services delivered.
Your funding is managed by Services Australia. A portion (10%) is automatically allocated to care management, which is an essential part of your support.
Care management is considered a form of direct care under the Aged Care Act.
It includes:
- Coordinating care and services
- Developing and reviewing your care plan and the outcomes of care and services
- Coordinating and monitoring your care and services
- Supervising and monitoring the staff who deliver services to ensure the quality of clinical care
- Referrals to allied health or hospital care
- Communicating with your GP, specialists, family or carers
Care management ensures your services remain safe, high quality, and responsive to your changing needs.
Resthaven offers home support services across metropolitan Adelaide, the Adelaide Hills, Murraylands, Riverland, lower Barossa and Gawler, the Limestone Coast and the Fleurieu Peninsula, so there may be a service available near you!
Find a Resthaven Office near you
Call Resthaven Community Services on 1300 13 66 33.
Waiting lists apply for some government-funded services.
If you’ve already been allocated government funding, Resthaven can begin services based on availability in your area.
Find out more about Resthaven’s Home Support Services
You may also be eligible for the Commonwealth Home Support Programme (CHSP) programs.
Find out How to Apply for Home Support Services
Prefer not to wait?
Resthaven’s private service option, Lifestyle Choices Plus, has no waiting list.
Learn more about Lifestyle Choices Plus
Call 1300 13 66 33 to find out more.
As your needs or circumstances change, Resthaven is here to support you.
Our experienced Care Partners will help adjust your services and, if needed, guide you through a reassessment with My Aged Care to ensure your care plan continues to meet your goals.
At Resthaven, you’re supported not just for today — but throughout your ageing journey. We offer a full continuum of care, beginning with a little support at home, and extending to in-home nursing, reablement, respite, dementia care, and residential aged care — all delivered with consistent, compassionate support.
Call 1300 13 66 33 to speak with us about your changing needs.
Respite care supports carers in their caring role by supporting the person they care for with meaningful activities in a safe, supported environment.
It helps carers rest and recharge while ensuring the person receiving care continues to be supported at home or in the community.
We recognise that carers also need care and need to take a break from their caring role in order to manage other aspects of their lives and look after their own health and wellbeing, which enables the care recipient to remain living in the community longer.
Respite care is provided in a number of settings to allow flexibility for carers and participants.
Resthaven offers a range of respite options:
- In-home respite
- Centre-based day groups (small group)
- Overnight cottage-style respite (1–4 people in a suburban house).
This overnight accommodation is available for a minimum of one night but also for longer periods (e.g., up to 14 nights). - Short-term residential respite in aged care homes (up to 63 days per year, often taken in blocks of about two weeks or more).
Learn how to apply for respite care
Call 1300 13 66 33 for more information.
You can change your services at any time.
Simply speak with your Care partner or contact Resthaven Community Services on 1300 13 66 33.
No problem.
Resthaven offers private, fee-for-service support through Lifestyle Choices Plus, with the same high standards as our government-funded services — and no waiting times.
Call 1300 13 66 33 to learn more.
Restorative Care Pathway
If you’re approved for Restorative Care funding through My Aged Care, Resthaven will work with you and your health team to set goals and create a short-term care plan.
Services are delivered over 12 weeks, focusing on improving your independence and wellbeing.
Learn more about the Restorative Care Pathway
Commonwealth Home Support Programme (CHSP)
CHSP offers entry-level support to help older people stay safe, independent, and connected at home and in the community.
It’s available to people aged 65 and over (or 50+ for Aboriginal and Torres Strait Islander people) who need a small amount of help with everyday tasks.
Services may include:
- Domestic assistance
- Social support (one-on-one or in groups, at home or in the community)
- Shopping assistance
- Health and wellness services such as podiatry, physiotherapy, occupational therapy, continence support and counselling
The program also supports people experiencing hoarding or squalor situations that may pose a risk to their health or housing.
Support at Home
On November 1, 2025, Support at Home replaced Home Care Packages.
Support at Home offers flexible, tailored services based on your individual needs, as assessed through My Aged Care. There are eight levels of funding available — higher levels are designed for people with more complex care needs.
Find out about Support at Home
With input from you, Resthaven develops a personalised support plan to help you stay safe, independent, and connected to your community.
Services may include:
- Personal care
- Medication support
- Domestic assistance
- Transport
- Meal preparation and dietary support
- Social support
- Allied health and clinical care
- Shopping assistance
- Continence management
- Leisure and lifestyle activities
Learn more about Home Support Services
Veterans’ Care
Home care and community nursing services for eligible Department of Veterans’ Affairs (DVA) clients.
Follow the information in the link below to register for aged care services.
How to apply for aged care services
Simply put, there are six steps:
1. Contact My Aged Care
Call 1800 200 422 or visit myagedcare.gov.au
2. Provide your details
Have your Medicare number, address, and contact details ready.
3. Explain your needs
My Aged Care will ask questions about your daily life and goals. You’ll receive a referral code—keep this handy!
4. Get assessed
A trained assessor will visit you at home to understand your needs. You can nominate Resthaven as your preferred provider.
5. Await your referral
After your assessment, you’ll receive a support plan outlining your approved services and funding level.
6. We call you
Once you’re approved, contact Resthaven with your referral code—or we’ll contact you if you listed us as your provider.
Resthaven can help you with this process:
call Resthaven on 1300 13 66 33 and we’ll assist you with the steps you need to take to access Home Support or Wellness services
You have certain rights under Australian aged care legislation.
Resthaven supports and protects your rights. Find out more about the Aged Care Act and the Australian Government Statement of Rights.