‘Thank you’ from a family
The daughter of a Resthaven Northern Community Services client recently contacted Resthaven to thank staff for the ‘genuine care and concern’ shown to her mother during her eight week short term restorative care program.
She says, ‘Our family cannot fault the high quality care provided.’
‘Over the 8 week program, our Registered Nurse Coordinator ensured that services were carefully coordinated, and they regularly checked with me to see whether Mum was obtaining benefit from same.’
‘Myriad opportunities were given to Mum to negotiate appointments with individual professionals and service providers to suit her personal requirements.’
‘The RN Coordinator was always available for consultation, or was quick to respond to call back requests. He is the consummate professional.’
‘Communication was excellent between Resthaven, my mother and I. From the reception staff to the individual service providers, we were impressed with their genuine warmth and professionalism.’
‘My telephone calls were promptly responded to, and any queries we had, were dealt with adeptly.’
‘I never once felt brushed off, or had my concerns minimised by Resthaven staff.’
‘Mum cannot speak more highly of the genuine caring and concern of all the staff she had the pleasure to interact with.’
‘She is particularly grateful for obtaining skills to restore her confidence, social skills, mobility, assistance with domestic tasks, plus provision of household and personal safety equipment and devices.’
‘Mum considers herself particularly blessed to have been linked to Resthaven Northern Community Services as opposed to other service providers.’
‘Thank you for my mother’s positive experiences whilst a client with Resthaven. She will not hesitate to link with Resthaven services in the future as required.’
‘Please pass on our grateful thanks to Resthaven Northern Community Services staff.’
Resthaven community services supports older people to live independently in their own homes across the Adelaide Hills, Murraylands, Fleurieu, Barossa, Riverland and Limestone Coast of South Australia.
Resthaven residential aged care homes are located at Aberfoyle Park, Bellevue Heights, Craigmore, Leabrook, Malvern, Marion, Mitcham, Murray Bridge, Mount Gambier, Paradise, Port Elliot and Westbourne Park.