Resthaven awarded ‘silver’ in Quality Service Awards
With the winners of the 2024 Reader’s Digest Quality Service Awards announced on 16 November, Resthaven Chief Executive Officer, Darren Birbeck, says, ‘I am delighted that Resthaven has been awarded “silver” for Home Care Services — South Australia and Northern Territory.’
‘This award recognises Resthaven as a leading not-for-profit aged care organisation providing home care services in South Australia, based on independent research.’
Catalyst Research conducted independent market research of ordinary Australian consumers to identify the highest quality service businesses. Businesses were judged in five criteria: personalisation, understanding, simplicity, satisfaction and consistency.
Reader’s Digest Editor-In-Chief, Louise Waterson, says, ‘The Awards invite everyday people to tell us which companies deserve to be acknowledged for their customer service excellence.’
‘It’s clear that customers expect companies to understand their unique needs, and how a customer’s problem is fixed directly influences their future loyalty to that business. Customer service excellence remains a core indicator of a business’s success and longevity in the market.’
Sheron White, Reader’s Digest Group Advertising & Retail Sales Director, adds, ‘No matter how advanced a company’s customer service tools may be, the standout organisations are those that genuinely engage with their customers, that welcome criticism, are willing to address their flaws, and take their customers’ feedback as the opportunity to improve and become the best in their industry.
‘Companies with a long-time focus understand that every customer interaction is an opportunity to create a positive lasting impression.’
Proudly South Australian and with a history going back to 1935, Resthaven is one of a select few Australian aged care providers to offer the full range of services for older people, which hasn’t gone unnoticed in the community.
Thank you to those members of the public who shared their thoughts on Resthaven in the research.
Earlier this year, Resthaven was Highly Commended in Home Care Services — South Australia and Northern Territory — in the 2023 Reader’s Digest Annual Trusted Brands Awards.
In 2022, Resthaven was Highly Commended in the Residential Aged Care SA category.