• COVID-19 Information for our Communities

    We thank everyone for their patience and understanding as we continue to navigate the impact of COVID-19.

    Resthaven’s focus is on protecting the health and wellbeing of our residents and clients, along with employees and volunteers, and their families. We continue to monitor and review arrangements as information becomes available.

    Resthaven Community Services

    Resthaven Community Services are being delivered as normal with relevant precautions.

    It is very important that anyone with COVID-like symptoms or who have COVID-19, or are living with someone in their household who has COVID-19, notifies their Resthaven coordinator or site as soon as possible. It is imperative that you let our staff know this before entering the home. Thank you for your understanding and cooperation.

    We encourage all community clients to be fully vaccinated, including having a COVID booster.

    SCAM ALERT: Please be aware that scammers are active in the community, purporting to be Resthaven employees. If you are not familiar with the person, please ask for identification before allowing them into your home. Please be alert, not alarmed. All legitimate Resthaven Community Services employees carry photo identification cards so that you can be sure they are who they say they are. Notify your coordinator and the police, if you are visited by a scammer.

    Residential Aged Care Homes

    We continue to monitor the COVID-19 situation carefully and respond to changing circumstances. Resthaven continues to implement additional infection control measures as required.

    During a COVID-19 outbreak or exposure in Resthaven Residential Services, the site will liaise via text message with the primary contacts of residents who are impacted by the outbreak. We ask primary resident contacts to please share this information with other family members and friends.

    Visitors and staff are no longer required to wear masks at Resthaven residential aged care homes, unless there is a COVID-19 positive resident at the home.

    Visiting hours are no longer restricted, and visitors are no longer required to be vaccinated against COVID-19 or Influenza, although it is strongly recommended. Visitors are no longer required to sign in, or undertake temperature checks.

    We strongly recommend that visitors undertake a Rapid Antigen Test (RAT) prior to visiting, or on entry. You are encouraged to wear a surgical mask whilst inside if you choose, most particularly when in close contact with the person you are visiting. RATs and surgical masks are available at the entry to the site. A person who has tested positive for COVID-19 cannot enter for 7 days.

    We thank you for your support and understanding.

    Please see the Visiting Information for Residential Care Homes

    Vaccination Information